|March 17, 2020
Dear Valued Customer:
As a family-owned global manufacturer and supplier of compression and wound care products for over 160 years, our core values and mission is summarized in our tagline People.Health.Care. — People are at the heart of everything we do, their Health is our primary focus, and we Care for our customers and their patients as our top priority.
In response to the coronavirus/COVID-19, we are following the guidance of health experts, such as the Centers for Disease Control and Prevention (CDC), and have increased our already high standards of cleanliness throughout our manufacturing and distribution facilities worldwide.
Our employees have been trained on our heightened efforts, and have been educated to bring the same level of awareness to their own health — encouraging them to stay home if they aren’t well, and have plans in place to ensure they feel supported and confident to do so.
Our sales team will be following the safety rules and regulations of your individual facility, as well as taking their own safety precautions which may include temporary limited travel.
L&R USA as always is available to serve you and your patients’ needs. Our Customer Support team is accessible during our regular business hours to answer any questions you may have. Our sales team has been equipped with additional virtual in-service demonstration options and digital marketing materials. Our Manufacturing and Distribution departments are fully staffed and operational.
The safety and well-being of you and your patients is at the forefront of everything we do in response these challenging circumstances. We are continually assessing the situation and thank you for your patronage and continued trust in L&R.
From our family to yours, thank you for being a loyal customer.
In Good Health,
President, L&R USA INC.